Highest in Customer Satisfaction (again)!

Keller Williams Realty Ranked “Highest in Customer Satisfaction Among Home Buyer and Seller Segments” by J.D. Power and Associates   AUSTIN, TEXAS (August 16, 2012) — According to the J.D. Power and Associates 2012 Home Buyer/Seller Satisfaction StudySM released yesterday, Keller Williams Realty, Inc. ranks highest in customer satisfaction in both the homebuyer and home seller segments. Keller Williams Realty, Inc. achieved the highest scores in all measured factors across both segments, receiving the highest JDPower.com Power Circle RatingSM among its competitors overall.   “We are so proud to have our associates be recognized once again for leading the industry with the influence and reputations they have in their local communities. They continually demonstrate not only their level of talent, but their commitment to serving our communities with the utmost integrity and highest level of service,” Mark Willis, CEO of Keller Williams Realty, Inc., stated.

“Congratulations to all Keller Williams Realty associates. They have certainly earned this prestigious distinction.”   The fifth annual J.D. Power and Associates study measures customer satisfaction with the largest national real estate companies within the home buyer and seller segments. Scores are determined by examining three factors of the home-buying experience: agent/salesperson; office; and variety of additional services. For the home-selling segment, agent/salesperson; marketing; office; and variety of additional services are examined.   J.D. Power and Associates stated, “[The uncertain economic times] present a challenge for the real estate companies to really work closely with the customers and really hold their hand through the entire process to make them feel more comfortable in the decisions. Keller Williams has set itself apart by performing high in all the areas that are most important to customers specifically with the agent, the offices, and the services that they provide.”   “Our agents go above and beyond to help their clients at one of the most personal times in their lives – when they are buying or selling a home. We are incredibly honored and humbled that our associates have been recognized yet again for their incredible levels of service,” says Mary Tennant, President of Keller Williams Realty, Inc.

### Disclaimer: Keller Williams received the highest numerical score among full service real estate firms for home buyers and home sellers in the proprietary J.D. Power and Associates 2012 Home Buyer/Seller StudySM. Study based on 2,994 total evaluations measuring five firms and measures opinions of individuals who bought or sold a home between March 2011 and April 2012. Proprietary study results are based on experiences and perceptions of consumers surveyed March-May 2012. Your experiences may vary. Visit jdpower.com   About Keller Williams Realty, Inc.: Founded in 1983, Keller Williams Realty, Inc. is the second-largest real estate franchise operation in the United States, with 675 offices and almost 77,000 associates across the globe. The company, which began franchising in 1990, has an agent-centric culture that emphasizes access to leading-edge education and promotes an economic model that rewards associates as stakeholders and partners. The company also provides specialized agents in luxury homes and commercial real estate properties. For more information, or to search for homes for sale, visit Keller Williams Realty online at (www.kw.com). Information about Keller Williams Realty’s international expansion can be found at (www.kwworldwide.com).

For more information:

Rachel Sartain

727 894 1600


Welcome Leslie Trevathon

We are very excited to announce Lelie Trevathon has joined our Team here at Keller Williams Realty St. Petersburg

“I started thinking about making a change last year and spoke to Rachel about coming to Keller Williams. The situation I had at my last agency was a comfortable one; I was basically on my own. Suddenly I realized that, although I had plenty of freedom, I did not have any real drive. I tried to come up with ideas that would help my business.  It was like trying to fit a round peg in a square hole. I was not getting anywhere. Any business that came my way was more from luck than from a good business plan. When Laney Pitt called and asked me to come and work with her, I knew that this was the opportunity I was looking for. Everything that I heard from both Rachel and Laney just clicked for me.(finally!)  I am very excited about joining such a vibrant and professional group. I cannot wait to see how far I can take my business with the right tools in place.”        Leslie Trevathon

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